Download book The Service Profit Chain
Title of archive: The Service Profit Chain
Media: Hardcover Book, 320 pages
Publisher: Free Press
Publication Date: Apr. 10th, 1997
Language: English
Format: ePub, txt, pdf, doc
Size: 22 Mb
About the Book
Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, the authors present a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing results. In-depth case examples demonstrate how the best companies have managed in this regard. 50 line drawings.
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The Service Profit Chain
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